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At Signature Holidays, we strive to make your travel experience seamless and stress-free. However, we understand that plans can change. This Refund Policy outlines the conditions, procedures, and timelines for processing refunds for bookings made through our platform.
All refunds are subject to the terms and conditions of the respective service provider (airline, hotel, or tour operator).
Refund eligibility, timelines, and applicable fees may vary depending on the provider and type of service booked.
Signature Holidays acts as an intermediary and will facilitate refund requests but is not responsible for delays caused by service providers.
Refunds for flight bookings are governed by airline policies.
Non-refundable tickets may not be eligible for a refund, except in cases of airline cancellations or schedule changes.
Refund requests for eligible tickets will be processed after confirmation from the airline.
Processing time may vary from 7 to 30 business days depending on the airline.
Refunds for hotel bookings depend on the cancellation policy of the hotel.
Fully refundable bookings must be canceled within the specified period to receive a full refund.
Partially refundable or non-refundable bookings may incur cancellation fees as per the hotel policy.
Refunds will be initiated after hotel confirmation and may take up to 14 business days to reflect in your account.
Refunds for package bookings are subject to the terms of the tour operator.
Cancellation requests must be made in writing and may be subject to administrative or service fees.
Refund timelines depend on the tour operator’s processing and may take up to 30 business days.
Submit a refund request to Signature Holidays via email at support@signatureholidays.com with your booking details.
Our team will verify your request and forward it to the service provider.
Once the provider confirms, the refund will be processed through the original mode of payment.
You will receive a confirmation email once the refund has been initiated.
Service fees, processing fees, or convenience charges applied at the time of booking are generally non-refundable unless stated otherwise.
Any taxes or surcharges collected by service providers may be partially or fully non-refundable.
In cases of events beyond control such as natural disasters, political unrest, pandemics, or travel restrictions, refund eligibility will be determined in accordance with provider policies.
Signature Holidays will assist in processing claims but cannot guarantee full refunds in force majeure situations.
Refunds will be issued to the original payment method used for booking.
Bank processing times may vary; please allow sufficient time for the refund to reflect in your account.
Signature Holidays is not responsible for any delays caused by banks or payment gateways.
For any refund-related inquiries or assistance, you can contact our support team:
Email: support@signatureholidays.com
Phone: +880-XXXX-XXXXXX
Address: Signature Holidays, Dhaka, Bangladesh
By booking with Signature Holidays, you acknowledge and agree to this Refund Policy.
